Privacy Policy
Last updated: October 23, 2026
Information you provide
Our project inquiry form requires your name, business email, phone or WhatsApp contact, and project details. You may also provide your company, target market and other project requirements. Please avoid sending confidential formulas or sensitive personal information until an appropriate project process has been agreed.
How inquiry information is used
We use inquiry information to understand your request, respond to your questions, prepare project discussions and maintain business correspondence. Product, packaging, sample and quotation details may be reviewed only as needed for the requested business discussion.
Technical information
The website and its hosting or security services may process routine technical information such as IP address, browser type, requested pages, timestamps and security events to operate, protect and improve the site.
Sharing and retention
Information may be shared with service providers involved in website hosting, security or business communications, subject to the relevant service arrangements. We retain correspondence only for as long as reasonably needed for the inquiry, business records, security or applicable obligations.
Your choices
You may ask us to correct or delete inquiry information that you provided, subject to records we need to retain for legitimate business or legal reasons. You can also choose not to provide optional contact details.
Contact
For privacy questions about this website or a submitted inquiry, email [email protected].
Optional analytics and enquiry attribution
If you allow optional analytics, this site uses Google Analytics to understand page visits, product interest, WhatsApp link clicks and confirmed form submissions. A WhatsApp click records contact intent, not a delivered message or a completed purchase. A saved form is not automatically a qualified sales enquiry.
Analytics events use page paths, product references, product format and interaction type. We do not intentionally send your name, email address, telephone number or enquiry message to Google Analytics. Contact-page query text is removed from the analytics page URL. Optional session-level landing-page information is stored only after analytics consent.
Your product reference and originating page can accompany a submitted enquiry so the team can respond to the correct project. This enquiry processing works without optional analytics. Use Analytics choices to allow or decline analytics; Google may process permitted analytics information under its service terms. Contact [email protected] for questions.